Shipping & Returns
SHIPPING POLICY
Effective Date: June 2026
At MyBobino.shop, our mission is simple: to bring thoughtfully selected products that make family life easier, encourage learning, and create joyful moments for children and the people who love them.
Because many of our products are shipped directly from our trusted fulfillment partners, shipping times may vary depending on the product and destination. We appreciate your patience and promise to keep you informed every step of the way.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Once your order has been processed, you'll receive a shipping confirmation email with tracking information whenever available.
Shipping Times
Estimated delivery times are generally:
United States: 7–15 business days
Canada: 7–18 business days
International: Delivery times vary by destination.
Please note that holidays, customs inspections, severe weather, or carrier delays may occasionally extend delivery times.
Multiple Shipments
If you order multiple items, they may arrive in separate packages. This allows products from different fulfillment locations to reach you as quickly as possible.
Incorrect Shipping Information
Please verify your shipping address before completing your purchase. We are unable to guarantee replacements or refunds for orders delivered to an incorrect address provided during checkout.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us. We'll work with our shipping partners to locate your order and help resolve the issue as quickly as possible.
Questions?
We're always happy to help. If you have questions about your order, please contact us through our Contact page or email us directly. We strive to respond within one business day.
RETURN, REFUND & REPLACEMENT POLICY
Effective Date: June 2026
Your satisfaction matters to us. If something isn't right with your order, we'll do everything we reasonably can to make it right.
Damaged or Defective Items
If your order arrives damaged, defective, or unusable, please contact us within 30 days of delivery.
To help us process your request quickly, please include:
-
Your order number
-
Photos or videos showing the issue
-
Photos of the product packaging and shipping label (when applicable)
After reviewing your claim, we may offer:
-
A replacement product
-
A refund
-
Store credit
Incorrect Items
If you receive the wrong product, incorrect size, color, or quantity, please notify us within 30 days.
Photos of the product, packaging, and shipping label will help us resolve the issue as quickly as possible.
Returns
Because many products are shipped directly from our fulfillment partners, returns are not always required or accepted. Please do not return any item without contacting us first.
If a return is necessary, we'll provide instructions, including the correct return address.
Change of Mind
If you've changed your mind about your purchase, please contact us as soon as possible.
Eligibility for returns or refunds depends on:
-
Product condition
-
Whether the order has already shipped
-
Our supplier's return requirements
Return shipping costs may be the customer's responsibility unless the error was ours.
Order Cancellations
Orders may be canceled before they begin processing. Once an order has entered processing or has shipped, it can no longer be canceled.
Our Commitment
We believe customer service should be personal. If you ever experience an issue with your order, we'll work with you fairly and respectfully to find the best possible solution.